Service Cancelation Policy
When a client wishes to discontinue or cancel the services provided by Senior Assistance LLC, our staff will act on the request immediately as soon as we are formally informed:
- By phone
- Through our service Cancelation staff by personally visiting our office during business hours
- By registered mail
We will make the Cancelation process smooth and with the least inconvenience on your part as the client.
When we receive a Cancelation Request, our staff will conduct an investigation to identify the reasons why a Cancelation is in order. We shall do our best to offer support or resolutions that are within our realistic capacity at Senior Assistance LLC.
Please be advised that the Cancelation Request can only be made by the client or through an authorized representative with Power of Attorney.
When the client files a Cancelation of services, we will inform the client or the client’s representative of any outstanding fees or documents that need to be settled with prior to finally terminating services from Senior Assistance LLC. If a balance is not collected at the time of the Cancelation request, it will remain as payments due under the name of the client. The client or the client’s representative is responsible for settling the payments due, however, if the payment cannot be collected, it is possible that Senior Assistance LLC will assign an external debt collection company to contact the client or the client’s representative and collect the outstanding balance.
From time to time, our Service Cancelation Policy may undergo changes and amendments without sending notification to clients and prospective clients. It is the responsibility of the client or the client’s authorized representative to keep abreast of policy changes.
If you have questions about the Senior Assistance LLC Service Cancelation Policy, please call 1-877-364-6250.